Help & Support
Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop's policies and ordering info below. If you can't find what you are looking for or need immediate assistance, please contact us via phone or email and we'll be happy to help!companyPolicyStatus: false
I tried placing an order, but it didn't go through. What can I do?
Oh no! We apologize for the inconvenience. Please make sure you’re using the most recent version of your browser program. If not, you may need to download an update from the software maker’s website. If the problem persists, please call us at 1-650-328-1933 and we are more than happy to help you over the phone.
What if my chosen flowers aren't available?
Don't panic. The market varies every day. The way it works is wholesale bunches can get expensive if a retailer has to get a lot of different ones. This brings up the prices and creates waste for unused flowers. Nobody knows how long they sit around. We would rather give consistently fresh arrangements at a lower price. One alternative for us is to market a different design theme every week, like a different study. But if you stick with roses, we can give you the best low priced deal by merely altering the greens and fill flowers. And believe us, people really like to get roses! If you're interested, think about the vase. This can affect the price.